Tencent Hy Translate

Privacy Policy

Last modified: August 2026

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us. This privacy policy (“Privacy Policy”) applies to the Tencent Hy Translate application (the “App”), an AI-powered translation service that supports text translation, speech translation, image (OCR) translation, offline translation and related features (the "Service"). If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found in Section 7 (Contact). For the purpose of data protection laws, the data controller of your personal information in relation to the Service is OriGen Tech Pte. Ltd.

SUMMARY

Here is a summary of the information contained in this Privacy Policy. You can find more detail in the corresponding sections below.

Welcome to Tencent Hy Translate!

This Privacy Policy explains when, how and why we process your personal information in connection with the Tencent Hy Translate App, and sets out your choices and rights in relation to that information. Please read it carefully — it will allow you to understand how we collect and use your information, and how you can control it. If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Service. By using the Service you are acknowledging how we process your personal information as described in this Privacy Policy.

For the purpose of data protection laws, the data controller of your personal information in relation to the Service is OriGen Tech Pte. Ltd. If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found in Section 7 (Contact).

1. Children

The Service is a general-purpose translation tool and is not directed at children. The App does not require an account and does not ask for your age or date of birth. We do not knowingly collect personal information from children. You should use the Service only if you meet the minimum age for the processing of personal information in your country or region.

If you believe that a child has provided us with personal information, please contact us and we will delete such information without undue delay.

2. How We Process Your Personal Information

This section provides more detail on the types of personal information we process, and why. Where applicable, it also identifies the legal basis under which we process your data. The App does not offer registration, login, in-app chat, user-generated content, marketing emails, sweepstakes, advertising attribution or payment functions, and we therefore do not process personal information for those purposes.

2.1 Content you actively submit for translation

The following information is processed only when you actively use the relevant translation feature. Where the feature can run offline, the relevant content is processed locally on your device and is not uploaded to any server.

If you provide us with personal data of other individuals, you should provide them with a copy of this Privacy Policy, and/or obtain the authorisation or consent from them as required under applicable laws.

2.2 Information processed to operate, secure and improve the Service

To analyse product usage, troubleshoot issues and safeguard the security and availability of the Service, we process the information set out below. This telemetry and log data is keyed to a client‑generated anonymous identifier so that diagnostic events belonging to the same user can be correlated across our monitoring components. This identifier is not a registration or login account.

We do not use the content you submit for translation (including your input text, translation outputs, audio, OCR images or prompts) for model training, fine-tuning or quality evaluation.

3. How We Store and Share Your Personal Information

Where your information is stored and processed. Where you use the online features (as indicated in Section 2), we may transfer data outside the location in which you are based, for the purposes described in this Privacy Policy. Our servers for the online features are located in Singapore. All translation functions — including text translation, speech recognition (ASR), speech synthesis (TTS), real-time and conversation translation, and image/OCR translation — are processed on our servers in Singapore.The only exception is the optional in-app feedback questionnaire: if you voluntarily choose to complete it, the email address, comments and imageyou provide are processed byTencent Cloud International Pte. Ltd. on servers located in Singapore. If you do not complete the questionnaire, no data is transferred to Singapore. Our operations and engineering team located in Mainland China may access server-side run logs, troubleshooting caches and minimized data located in Singapore to perform troubleshooting, security maintenance and service-stability assurance.

Who we share your information with. We only involve the following recipients, and only to the extent necessary to provide the Service:

• Tencent Cloud International Pte. Ltd.,which performs the online speech-recognition (ASR) and speech-synthesis (TTS) that you request on servers located in Singapore.

• Our operations and engineering team in Mainland China, which accesses server-side logs and troubleshooting data for maintenance.

• Tencent Cloud International Pte. Ltd. — the same intra-group provider that performs the online ASR/TTS described above — also delivers the in-app user-feedback questionnaire (WeSurvey) and processes the feedback on servers located in Singapore, engaged only if you voluntarily choose to provide user feedback.If you choose to take part, you may provide any of the following, all of which are optional: your email address (used to follow up on your feedback if you choose to provide it), any comments you enter in a free-text box, and any image you choose to upload.Taking part in the questionnaire is entirely optional and is not required to use the Service or any translation feature. This is the only circumstance in which your information is transferred to Singapore.

We do not sell your personal information, and we do not share it with independent third‑party businesses for their own purposes.

4. The Security of Your Personal Information

We apply information-security and access-control measures, including transmission encryption, least-privilege access, log-access controls and operation auditing, together with automatic deletion/overwrite mechanisms for server-side caches. On-device translation history and other local records are stored in the App’s local storage area and are managed and deleted by you. Translation records you save may also be synced to our servers in Singapore; see Section 5 for the retention period applicable to such server-side records.

Unfortunately, the transmission of information via the internet is not completely secure. Although we implement and maintain reasonable measures designed to protect your personal information, we cannot guarantee that information transmitted through the Service or via the internet will be completely secure.

5. Data Retention

We do not keep your personal information for longer than is necessary to fulfil the relevant purposes described above, unless we are required or permitted to retain it for a longer period under applicable law. Because the App does not require registration or login, there is no account-lifecycle retention period and no account-deletion process.

For further details on how long we keep your personal information, please refer to the retention periods set out below.

6. Your Rights

Some jurisdictions' laws grant specific rights to users of the Service. Because the App has no account and much of your content is processed on your device or cached only briefly, you can exercise many of these rights directly within the App (for example, by deleting on-device history or clearing App data).

If you have submitted feedback through the in-app questionnaire, you may contact us to access or delete the email address, comments and any image you provided.

If you believe we hold other personal information about you or would like to exercise your rights in accordance with applicable laws, please contact us as set out in Section 7 (Contact). These may include:

Access — You may have the right to access the personal information we process about you, how we use it, and who we share it with.

Portability — You may have the right to receive a copy of certain personal information we process about you. We will provide further information about transferring this data if you make such a request.

Correction — You may have the right to correct personal information we hold that is inaccurate.

Erasure — You may delete on-device history and locally stored data directly in the App, or by clearing App data. Because the deviceId is stored in the iOS Keychain, uninstalling and reinstalling the App may not remove it from your device; to have the deviceId and the server-side records associated with it removed, please submit a deletion request as set out in Section 7 (Contact). If you submit a request to access or delete server-side data, we will erase the relevant records to the extent they can be identified and located through applicable anonymous identifiers. Records that cannot be linked to you will be deleted, overwritten or anonymized according to the retention periods described in Section 5.

Restriction of Processing— You may have the right to require that we stop processing the personal information we hold about you (other than for storage purposes in certain circumstances).

Objection — You may have the right to object to our processing of your personal information that is based on our legitimate interests, such as information as described in Section 2.2.

7. Contact

You can reach us to submit data subject rights requests and any questions or concerns related to data privacy using the contact details below. We will make every effort to address your request as quickly as possible. This does not affect your right to file a complaint with a data protection authority in your region if you believe we have violated data protection laws.

8. Changes

We may update this Privacy Policy from time to time. Any changes will be reflected in the version of this Privacy Policy available within the App, with the "Last updated" date revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed of how we protect your information..

SUPPLEMENTAL TERMS — JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for users of the Service, set out in this section.

If you are a user located in one of the jurisdictions below (which reflect the Service’s launch regions), the terms under the name of your jurisdiction apply to you in addition to the terms above.

United States

Details

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in any applicable U.S. privacy or data protection law (“US State Laws”), and respectively include the terms “personal data” and “sensitive data” and any other analogous terms used in US State Laws.

Collection and Disclosure of Personal Information

This section applies to California residents covered by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”). In the past 12 months we have collected the following categories of personal information: identifiers, including anonymous identifiers such as userId / uid, aid and a randomly generated deviceId; internet or other electronic network activity information, including product-interaction events, crash and diagnostic logs, and device and network information; and the content you actively submit for translation, including text, audio and images, together with the recognition and translation outputs; and, if you voluntarily complete the in-app feedback questionnaire, the email address, comments and any image you provide. We have not sold or shared personal information within the meaning of the CCPA, and we do not use or disclose sensitive personal information beyond providing the Service you request. Subject to the CCPA’s exceptions, you have the right to know, delete, and correct your personal information, and to be free from discrimination for exercising your rights. To exercise your rights, contact us as set out in Section 7 (Contact).

Retention of Your Personal Information

The retention period varies among the different categories of data collected. For detailed information about the retention period for any specific category of data, see the table in Section 5 of the Privacy Policy.

Rights under US State Laws:

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:

  • the categories of personal information about you that we collected;

  • the categories of sources from which the personal information was collected;

  • the business or commercial purposes for collecting personal information about you;

  • the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and

  • the specific pieces of personal information we collected about you;

• Request to Delete. Request we delete personal information we collected about you;

• Request to Correct. Request we correct inaccurate personal information that we maintain about you;

• Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws.  

 How to Exercise Your Rights

To exercise your rights, please contact us as set out in Section 7 (Contact). We may take steps to verify your identity before complying with your request to protect your privacy and security, and may decline your request if we are unable to verify your identity. Because the App does not require an account and we hold only anonymous identifiers, we may be unable to associate a request with the data on a specific device; where necessary, we may ask you to provide information from within the App to help us locate the relevant data.

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf.  In order for us to process the request, you must provide the authorized agent with signed written permission.  We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

In addition, where applicable, we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

 Questions

If you have questions or concerns regarding this Privacy Policy, please contact us as set out in the Section 7 (Contact).

Japan

By using the Service, you consent to the transfer of your personal information to third parties (if any), which may include the cross-border transfer of your information to the jurisdictions specified in Section 3 — in particular, to our servers in Singapore, and to be accessed by our operations team in Mainland China. If you voluntarily choose to complete the optional in-app feedback questionnaire, the email address and comments you provide are additionally transferred to servers located in Singapore.

You may request us to notify you about the purposes of use of, to disclose, to make any correction to, to discontinue the use or provision of, and/or to delete any and all of your personal information which is stored by us, to the extent provided by the Act on the Protection of Personal Information (APPI) of Japan. When you wish to make such requests, please contact us as set out in Section 7 (Contact).

Republic of Korea

This section supplements the Privacy Policy for users located in the Republic of Korea, in accordance with the Personal Information Protection Act ("PIPA"). Where this section conflicts with the general body of the Privacy Policy, this section prevails for Korean users.

Overseas transfer of personal information

When you use the online features of the App, the content you submit is transmitted to and processed on servers located in Singapore. Content submitted for translation is cached on the relevant servers for 30 days from the date of generation and is then automatically deleted or overwritten (see Section 5 of the Privacy Policy). Separately, only if you voluntarily choose to complete the optional in-app feedback questionnaire, the email address, comments and any image you provide are transferred to and processed on servers located in Singapore through WeSurvey, operated by Tencent Cloud International Pte. Ltd. , and retained for 90 days from the date of submission. We provide your personal information to the following recipients:

Our operations and engineering team located in Mainland China may access the server-side run logs, troubleshooting caches and minimized data located in Singapore described above for troubleshooting, security maintenance and service-stability assurance. Such access is on a view-only, need-to-know basis under approval and audit controls; no separate copy is retained by the accessing team.

Collection and Use of Personal Information

We collect your personal information for the purposes described in this Privacy Policy. Personal information that we collect from Republic of Korea is stored in and processed on our server located in Singapore. If you voluntarily complete the optional in-app feedback questionnaire, the email address , image and comments you provide are stored on servers located in Singapore.

With regards to the legal basis of processing personal information included in the Privacy Policy (in particular Section 2), the following legal provisions under the PIPA apply:

(for consent): we use this information pursuant with your consent, pursuant to Article 15(1)(1) of the PIPA.

(for complying with legal obligations): we use this information where necessary to comply with a legal obligation pursuant to Article 15(1)(2) of the PIPA.

(for contractual necessity): we use this information where necessary to perform our contract with you to provide our Services, pursuant to Article 15(1)(4) of PIPA. 

(for service operation and security): we process telemetry, log and diagnostic data where necessary to provide, maintain and secure the Service.

Destruction of personal information

We retain your personal information in accordance with the periods set out in Section 5 (Data Retention). The recognition and translation content you submit for online processing is cached on our servers in Singapore for 30 days from the date of generation and is then automatically deleted or overwritten. Translation records you actively save are retained on our servers for 1 year from the date of generation, and physically removed within 60 days if you delete them in the App. Your on-device history is stored only on your own device and stays until you delete it, clear the App data or uninstall the App. Anonymous identifiers and session tokens in our anonymous-session store are retained for up to 60 days from the date of generation. Product-analytics, crash, operational and security logs are kept for 180 days, troubleshooting logs that may contain your translation content are kept for 30 days, and questionnaire data for 90 days from the date of submission, after which the information is destroyed. Personal information stored in electronic form is deleted using technical methods so that it cannot be recovered.

Exercising your rights under PIPA

You may exercise your rights in relation to your personal information — including the right to request access to, correction of, deletion of, and suspension of the processing of your personal information — pursuant to PIPA. You may also exercise these rights through your legal representative or a duly authorised agent; in that case, you must submit a power of attorney in accordance with the Enforcement Regulations of PIPA. You may also withdraw your consent, or request suspension of the processing of your personal information, at any time. To make such requests, please contact us as set out in Section 7 (Contact).

Contact

To handle complaints and protect your personal information, our designated contact can be reached as set out in Section 7 (Contact).

Singapore

By using the Service, you consent to the cross-border transfer of your information to the locations specified in Section 3 — in particular, our servers in Singapore, and access by our operations team in Mainland China. If you voluntarily choose to complete the optional in-app feedback questionnaire, the email address, image and comments you provide are processed on servers located in Singapore. You have the right to access your personal information, including how we use it and who we share it with, and to correct any of your personal information that is inaccurate. Our designated contact for the purposes of the Personal Data Protection Act 2012 can be reached as set out in Section 7 (Contact).

Malaysia

To the extent provided by the Personal Data Protection Act 2010 of Malaysia, you have the following rights in relation to your personal information:

• Right of access: You have the right to request access to and obtain a copy of your personal information that we have collected and is being processed by or on behalf of us. We reserve the right to impose a fee for providing access to your personal information in the amounts as permitted under law. When handling a data access request, we are permitted to request certain information to verify the identity of the requester.

• Right of correction: You may request the correction of your personal information. When handling a data correction request, we are permitted to request certain information to verify the identity of the requester.

• Right to limit processing of your personal information: You may request to limit the processing of your personal information by contacting us as set out in Section 7 (Contact). However, this may affect our provision of the Service to you.

Where you wish to exercise any of these rights, please contact us as set out in Section 7 (Contact).

Indonesia

By accepting and consenting to this Privacy Policy, you agree that we may collect, use and share your personal information in accordance with this Privacy Policy, as revised from time to time. If you do not agree to this Privacy Policy, you must not access or use the Service.

In the event we fail to maintain the confidentiality of your personal information in the Service, we will notify you through the Service to the extent required by local laws and regulations.

Vietnam

By accepting this Privacy Policy, you expressly agree and authorise us to collect, use, store, and process your personal information, including lawfully disclosing and transferring it to third parties, as described in this Privacy Policy.

Where we permit any third parties to collect and use your personal information, we shall take reasonable measures to ensure that the third parties do not further disclose the personal information.

You have the right to access, correct, and erase the personal information we hold about you. You also have the right to withdraw your earlier provided consent to collect, store, process, use and disclose your personal information, and to request us to stop providing your personal information to a third party. Where you wish to exercise any of these rights, please contact us as set out in Section 7 (Contact).

Thailand

By using the Service, you acknowledge that you have read, understood, and agree to the Privacy Policy. If you do not agree with the Privacy Policy, you must not use the Service.

To the extent provided for by the Thai Personal Data Protection Act (PDPA), you may:

• withdraw your consent to the processing of your personal data (only where the legal basis for our processing is consent); however, please note that where consent is required to process your personal data, we may not be able to deliver the expected service without it;

• request us to provide you access to, make any correction to, discontinue, restrict the use or provision of, and/or erase your personal data;

• request us to provide you or a third party with your personal data which is stored by us in a machine-readable format; and/or

• lodge a complaint with a relevant authority.

Where you wish to make such requests, please contact us as set out in Section 7 (Contact).

Myanmar / Cambodia

By using the Service, you consent to the collection, use, storage and processing of your personal information as described in this Privacy Policy, including the cross-border transfer of your information to the jurisdictions specified in Section 3 (How We Store and Share Your Personal Information), to the extent permitted by applicable local laws.

Hong Kong, China

As a Hong Kong data subject, you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations). You are entitled to make a data access request to be informed of whether we hold personal data about you, and receive a copy of the data we process about you, and a data correction request to correct any inaccurate data. A fee may be chargeable by us for complying with a data access request in accordance with Hong Kong privacy laws. We do not use your personal information for direct marketing purposes. Where you wish to exercise any of these rights, please contact us as set out in Section 7 (Contact).

Macao, China

You have the right not to provide your personal information. However, as a result, we may not be able to provide the Service to you. As a Macao data subject, you have legal rights in relation to your personal information (to the extent permitted under applicable laws and regulations). You are entitled to make a subject access request to request a copy of the data we process about you, and to make a data correction request. A fee may be chargeable by us for complying with a data access request. We do not use your personal information for marketing or any other form of commercial prospecting. Where you wish to exercise any of these rights, please contact us as set out in Section 7 (Contact).

Taiwan,China
As a data subject in Taiwan, China, you have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations), including the right to request access to, and correction of, your personal information, and to request that we discontinue collecting, processing or using it. Where you wish to make such requests, please contact us as set out in Section 7 (Contact).